Under the “Account Details” heading there are various options to change your account details, billing and delivery addresses. Log into your account and make sure you are on the Account Dashboard.
To view the Terms and Conditions for, please visit our Terms and Conditions page. You can also cancel your Billing Agreement by logging in to your PayPal account and visiting the relevant section of the PayPal site.Īlternatively, you can email us at we will help you with whatever you need!
From there you can view your scheduled payments, suspend and cancel your subscription and Billing Agreement. If you subscribed to a recurring magazine subscription (ie you agreed to a regular Billing Agreement with PayPal or SagePay) then you can manage your subscription by logging into your account and then visiting My Account and then "Manage Subscriptions". Issues are released quarterly: March, June, September, December. When you purchase a subscription, it will begin with the next issue released. Any problems downloading, please email does my magazine subscription work? (Character Design Quarterly) You will also receive an email containing links to your downloadable products. Click there, and your item(s) should be ready for you to download. Log into your account and you will see a menu item under the title My Account called "My Downloadable Files".
WHAT SERVICES CAN THE MAC STORE HELP YOU WITH FOR FREE DOWNLOAD
Whenever you purchase a downloadable product, the download link instantly becomes available for download from your account in our online shop. Shipping quotes and estimates are provided at checkout or on the cart page. You will receive an email notification when your item(s) has been dispatched. When will my order arrive? Īll orders are dispatched from 3dtotal within 24-48 hours, excluding weekends and national holidays. If you experience difficulties, or find success, please let us know at and we will endeavour to resolve this for you. If the discount still does not display on the Cart page, please try refreshing the page or using another browser. If your discount (for example, the Art of books offer) is not showing a discount on your order, please ensure that you have visited the Cart page before checking out. Please email your old email address with details of your new/old email addresses, and we will complete this for you. How do I change my account's email address? Please contact any concerns rather than try and re-create your orders. We'll make sure you don't miss a single issue! If you have any subscription issues please give us 7 days to get this sorted and if you continue to experience any problems after that then please let us know. Many thanks for your patience and support. Please bear with us while we try to fix this problem. We have experienced some technical issues with importing all historical orders and downloads into a few new shop accounts. I'm having issues with my account in the new shop! The previous glitch that displayed historical orders as having had multiple incorrect shipping costs applied should now be fixed as of - if you still see historical orders with incorrect totals/shipping charges, please email with the order number and the email address of your account and we will attempt to resolve this for you. If you have any queries about your order in the meantime, or any other concerns, please email Seemingly overcharged on shipping for orders from before 29th July 2021? We hope to resolve this by importing the remaining orders soon, or if you need information on your order sooner, please get in touch. If you had already received confirmation of your order being shipped, but do not see the order listed in your account section, there may have been a problem importing the order into our new system. We apologise for this confusion and inconvenience. When it is has been shipped you will receive notification, and after all our current orders and pre-orders have been processed, the completed orders will be imported into the history on the current site. If your order was placed on our old system before 29th July 2021 (it contains 'M' in the order number) and had not yet been shipped, then your order is still being processed in our old system. If you have any other questions about your subscriptions, please email My order isn't shown in my account history?
We are currently working on importing subscription details from our old system into our new store - thank you for your patience while we attempt to resolve this. My subscription is missing from my account? For EU customers: your import taxes will be paid at checkout, and your parcel is sent on a service with our registered IOSS number, so you should not get additional customs tax.